Added physical reach + foreign languages interpretation = enhanced quality of care + patient retention + very many new patients
Telemedicine offers a way to meet current safety guidelines, increase the number of visits from established patients though patient comfort; it also allows to reach a large number of new potential patients within a state. Now with the addition of Italian interpretation services, a doctor can reach even more patients who need help to comunicate in English.
Copyright 2020 M. Maggio
How to overcome obstacles in patient retention and acquisition
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DISTANCE |
LANGUAGE |
CULTURE |
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Overcome the distance from your patients with phone or Web applicationsor Web applications |
Overcome the language barrier with experienced foreign language interpreters |
Overcome communication issues with culturally competent interpreters |
Audio conferences and interpreters let you easily interact with foreign patients
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Patients might still feel concerned about visiting a medical office, on the other hand, safety guidelines lead to a decreased number of patients because of social distancing. A way to increase the number of visits is to adopt telemedicine. This does not necessarily involve the acquisition of new equipment, but might be limited to phone calls with the patient. If the video is deemed necessary, then a video conference can be set up. Audio conferences and interpreters let you easily interact with foreign patients
source Wikipedia https://en.wikipedia.org/wiki/Italian_Americans Increased quality of care can be accomplished with efficient, effective, and clear communication
Patients who are not proficient in English will feel more at ease communicating in their native language; in addition, they will feel more welcome during the interaction, ask more questions, talk with the doctor with openness, and better understand the directions. Time savings can result from the avoidance of misunderstandings. Medical practices that currently Italian speaking patients
Small and medium practices that have non-English speaking patients can benefit from over-the-telephone interpretation. The patient will feel more at ease, and be grateful for the attention received. Medical practices currently seeking new patients
If the doctors in the practice hold licenses in states in which many Italians live, this is an opportunity to adopt Telemedicine/Telehealth, and communicate with them by telephone or the Web. The physical distance from the office will no longer be an issue, and the language and cultural differences will be overcome. Involving an interpreter can be more cost-effective than hiring a bilingual employee. |
More than 20 years of over-the-telephone interpretation for Medical Offices and Healthcare Services
Over-the-telephone interpretation is a fast, economical, and highly professional way to communicate with your patients who do not speak English.
Voicemail translation
Telephone messages translation |
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GOVERNMENT GUIDELINES ALLOW FOR TELEMEDICINE Recent guidelines allow to rely on telemedicine during the pandemic. Doctors and medical institutions may charge the same amounts applicable to regular in-office visits. 1
SOME STATES ALLOW LANGUAGE SERVICES REIMBURSEMENT In some states, doctors and medical institutions may get a reimbursement for language services if the patient is covered by Medicaid and CHIP. 2
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1 Medicare and Telemedicine Health Care Provider Fact Sheet https://www.cms.gov/newsroom/fact-sheets/medicare-telemedicine-health-care-provider-fact-sheet 2 Translation and Interpretatin Services https://www.medicaid.gov/medicaid/finance/admin-claiming/translation/index.html |
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